Class 1 (Chief Engineer) Engineering Management 📅 Feb 2023

Exam Question

Explain "Effective communication" as mentioned in the ISM Code. How can principles of Engine Resources Management be used to improve communication onboard and with outsiders. Give two examples of near misses or accidents which are mainly due to incorrect, faulty or unclear communication and how this could have been avoided through assesment or monitoring?

Reference Answer

### 1. Effective Communication as per ISM Code
Effective communication, as mandated by the International Safety Management (ISM) Code (primarily under Section 6: Resources and Personnel), is the process of exchanging information and instructions in a clear, unambiguous, and timely manner, such that the message is received and correctly understood by all intended recipients. It is a cornerstone of the Safety Management System (SMS) and is critical for ensuring the safety of personnel, the ship, and the protection of the marine environment.
**Key Characteristics of Effective Communication:**
* **Clarity and Simplicity:** The language used must be simple, direct, and free of jargon or ambiguity. Standard Marine Communication Phrases (SMCP) should be used where prescribed.

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